AI JOB RISK SCANNER
O*NET-SOC 43-4051.00 / model V11 rated-task engine

Will AI replace
Customer Service Representatives?

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Estimated AI task exposure
80%

Very High exposure

V11 weights occupation tasks using O*NET Importance, Relevance and Frequency ratings instead of treating every task equally.

13 tasks have usable Task Rating records; weighted-task coverage is 100%.

Digital/info work

72/100

Physical moat

10/100

Human moat

18/100

Rating coverage

100%

13 task statements / 13 rated

Highest-weighted occupation tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Importance 92/100Relevance 94/100Frequency 81/100Weight 0.90
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Importance 88/100Relevance 82/100Frequency 80/100Weight 0.84
Check to ensure that appropriate changes were made to resolve customers' problems.
Importance 85/100Relevance 84/100Frequency 71/100Weight 0.81
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Importance 78/100Relevance 71/100Frequency 75/100Weight 0.74
Refer unresolved customer grievances to designated departments for further investigation.
Importance 77/100Relevance 85/100Frequency 51/100Weight 0.74
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Importance 80/100Relevance 82/100Frequency 50/100Weight 0.74
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Importance 80/100Relevance 67/100Frequency 70/100Weight 0.72
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Importance 80/100Relevance 64/100Frequency 66/100Weight 0.70
Solicit sales of new or additional services or products.
Importance 72/100Relevance 50/100Frequency 71/100Weight 0.63
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Importance 66/100Relevance 56/100Frequency 56/100Weight 0.59

Task weighting

Each rated task receives a composite weight: 38% relevance, 37% importance and 25% frequency. Core tasks receive a small additional multiplier. Low-precision rows flagged by O*NET for suppression are excluded.

Occupation scoring

When rating coverage is strong, rated tasks contribute 60% of the digital, physical and human task signals and Work Activities contribute 40%. Lower-coverage occupations automatically rely more on Work Activities.

U.S. labor market

BLS Wage & Employment Outlook

Median annual wage

$44,770

BLS OEWS May 2025

National employment

2,595,750

BLS OEWS May 2025

Projected growth

-5.3%

BLS Employment Projections 2025–2035

Average annual openings

290

BLS Employment Projections 2025–2035

BLS labor-market figures are separate from the site's AI-exposure model. Missing values mean a compatible detailed BLS occupation estimate was not published or could not be mapped.

Career pivot radar

Safer Career Alternatives

These options are selected from the same 923-occupation model. They favor a similar task/work profile with meaningfully lower estimated AI exposure. They are suggestions for exploration, not guarantees of job fit.

SAFER ALTERNATIVE

Helpers--Extraction Workers

5%

75 points lower exposure • 59% profile similarity

Median wage: $47,730 Growth 2025–2035: +1.7% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Electric Motor, Power Tool, and Related Repairers

5%

75 points lower exposure • 58% profile similarity

Median wage: $56,210 Growth 2025–2035: +4.4% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Mobile Heavy Equipment Mechanics, Except Engines

5%

75 points lower exposure • 58% profile similarity

Median wage: $65,510 Growth 2025–2035: +6.7% Annual openings: 15

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Layout Workers, Metal and Plastic

6%

74 points lower exposure • 60% profile similarity

Median wage: $63,870 Growth 2025–2035: -3.4% Annual openings: 0

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Wind Turbine Service Technicians

5%

75 points lower exposure • 58% profile similarity

Median wage: $64,120 Growth 2025–2035: +29.5% Annual openings: 2

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Heating, Air Conditioning, and Refrigeration Mechanics and Installers

9%

71 points lower exposure • 60% profile similarity

Median wage: $61,010 Growth 2025–2035: +10.9% Annual openings: 41

more physical-world work, less digital task exposure

Personalized career defense protocol

AI-Proofing Plan

AUTOMATE

  • routine information gathering
  • first-pass document drafting
  • standard reporting and summarization
  • repeatable administrative workflows

AUGMENT

  • research and analysis
  • quality checking AI-generated work
  • decision preparation
  • scenario generation

PROTECT

  • domain expertise
  • exception handling
  • accountability for outcomes

LEARN

  • AI-assisted research
  • workflow automation
  • data literacy
  • prompt and workflow design
  • AI output verification

AI-PROOFING RESOURCES

What this score does not mean

The percentage is a comparative task-exposure index. It is not the probability that this occupation disappears, that a worker is laid off, or that AI can perform the entire job.

New in V11

Find a Safer Career Path

High exposure does not mean starting over. V11 compares your occupation with the other 922 O*NET occupations and surfaces lower-exposure options with similar work profiles.

EXPLORE CAREER ALTERNATIVES
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