AI JOB RISK SCANNER
O*NET-SOC 15-1232.00 / model V11 rated-task engine

Will AI replace
Computer User Support Specialists?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Estimated AI task exposure
23%

Low-Moderate exposure

V11 weights occupation tasks using O*NET Importance, Relevance and Frequency ratings instead of treating every task equally.

16 tasks have usable Task Rating records; weighted-task coverage is 100%.

Digital/info work

35/100

Physical moat

57/100

Human moat

22/100

Rating coverage

100%

16 task statements / 16 rated

Highest-weighted occupation tasks

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Importance 74/100Relevance 100/100Frequency 73/100Weight 0.83
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Importance 70/100Relevance 99/100Frequency 77/100Weight 0.83
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Importance 74/100Relevance 99/100Frequency 60/100Weight 0.80
Oversee the daily performance of computer systems.
Importance 75/100Relevance 88/100Frequency 71/100Weight 0.79
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Importance 69/100Relevance 99/100Frequency 58/100Weight 0.78
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Importance 62/100Relevance 98/100Frequency 70/100Weight 0.78
Confer with staff, users, and management to establish requirements for new systems or modifications.
Importance 68/100Relevance 100/100Frequency 53/100Weight 0.76
Refer major hardware or software problems or defective products to vendors or technicians for service.
Importance 60/100Relevance 99/100Frequency 44/100Weight 0.71
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Importance 60/100Relevance 98/100Frequency 41/100Weight 0.70
Develop training materials and procedures, or train users in the proper use of hardware or software.
Importance 58/100Relevance 100/100Frequency 39/100Weight 0.69

Task weighting

Each rated task receives a composite weight: 38% relevance, 37% importance and 25% frequency. Core tasks receive a small additional multiplier. Low-precision rows flagged by O*NET for suppression are excluded.

Occupation scoring

When rating coverage is strong, rated tasks contribute 60% of the digital, physical and human task signals and Work Activities contribute 40%. Lower-coverage occupations automatically rely more on Work Activities.

U.S. labor market

BLS Wage & Employment Outlook

Median annual wage

$61,860

BLS OEWS May 2025

National employment

717,190

BLS OEWS May 2025

Projected growth

-3.5%

BLS Employment Projections 2025–2035

Average annual openings

40

BLS Employment Projections 2025–2035

BLS labor-market figures are separate from the site's AI-exposure model. Missing values mean a compatible detailed BLS occupation estimate was not published or could not be mapped.

Career pivot radar

Safer Career Alternatives

These options are selected from the same 923-occupation model. They favor a similar task/work profile with meaningfully lower estimated AI exposure. They are suggestions for exploration, not guarantees of job fit.

SAFER ALTERNATIVE

Electric Motor, Power Tool, and Related Repairers

5%

18 points lower exposure • 89% profile similarity

Median wage: $56,210 Growth 2025–2035: +4.4% Annual openings: 1

more physical-world work, lower AI leverage
SAFER ALTERNATIVE

Helpers--Extraction Workers

5%

18 points lower exposure • 89% profile similarity

Median wage: $47,730 Growth 2025–2035: +1.7% Annual openings: 1

more physical-world work, lower AI leverage
SAFER ALTERNATIVE

Millwrights

5%

18 points lower exposure • 90% profile similarity

Median wage: $65,700 Growth 2025–2035: +0.9% Annual openings: 3

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Cement Masons and Concrete Finishers

6%

17 points lower exposure • 92% profile similarity

Median wage: $57,020 Growth 2025–2035: +1.6% Annual openings: 14

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Heating, Air Conditioning, and Refrigeration Mechanics and Installers

9%

14 points lower exposure • 91% profile similarity

Median wage: $61,010 Growth 2025–2035: +10.9% Annual openings: 41

more physical-world work
SAFER ALTERNATIVE

Outdoor Power Equipment and Other Small Engine Mechanics

5%

18 points lower exposure • 88% profile similarity

Median wage: $47,880 Growth 2025–2035: +2.3% Annual openings: 4

more physical-world work, lower AI leverage

Personalized career defense protocol

AI-Proofing Plan

AUTOMATE

    AUGMENT

    • administrative support tasks
    • planning and documentation

    PROTECT

    • physical-world execution
    • on-site troubleshooting
    • dexterity and equipment interaction

    LEARN

    • AI-assisted diagnostics
    • digital documentation
    • basic AI literacy

    AI-PROOFING RESOURCES

    What this score does not mean

    The percentage is a comparative task-exposure index. It is not the probability that this occupation disappears, that a worker is laid off, or that AI can perform the entire job.

    New in V11

    Find a Safer Career Path

    High exposure does not mean starting over. V11 compares your occupation with the other 922 O*NET occupations and surfaces lower-exposure options with similar work profiles.

    EXPLORE CAREER ALTERNATIVES
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    Knowledge is your strongest upgrade.