AI JOB RISK SCANNER
O*NET-SOC 43-2021.00 / model V11 rated-task engine

Will AI replace
Telephone Operators?

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Estimated AI task exposure
68%

High exposure

V11 weights occupation tasks using O*NET Importance, Relevance and Frequency ratings instead of treating every task equally.

14 tasks have usable Task Rating records; weighted-task coverage is 100%.

Digital/info work

58/100

Physical moat

8/100

Human moat

15/100

Rating coverage

100%

14 task statements / 14 rated

Highest-weighted occupation tasks

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Importance 86/100Relevance 88/100Frequency 92/100Weight 0.89
Observe signal lights on switchboards, and dial or press buttons to make connections.
Importance 90/100Relevance 79/100Frequency 95/100Weight 0.87
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Importance 80/100Relevance 82/100Frequency 84/100Weight 0.82
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Importance 78/100Relevance 82/100Frequency 83/100Weight 0.81
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Importance 75/100Relevance 87/100Frequency 63/100Weight 0.76
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Importance 88/100Relevance 59/100Frequency 88/100Weight 0.77
Update directory information.
Importance 78/100Relevance 70/100Frequency 54/100Weight 0.69
Perform clerical duties such as typing, proofreading, and sorting mail.
Importance 76/100Relevance 50/100Frequency 77/100Weight 0.66
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Importance 80/100Relevance 33/100Frequency 65/100Weight 0.58
Provide assistance for customers with special billing requests.
Importance 72/100Relevance 45/100Frequency 57/100Weight 0.58

Task weighting

Each rated task receives a composite weight: 38% relevance, 37% importance and 25% frequency. Core tasks receive a small additional multiplier. Low-precision rows flagged by O*NET for suppression are excluded.

Occupation scoring

When rating coverage is strong, rated tasks contribute 60% of the digital, physical and human task signals and Work Activities contribute 40%. Lower-coverage occupations automatically rely more on Work Activities.

U.S. labor market

BLS Wage & Employment Outlook

Median annual wage

$41,740

BLS OEWS May 2025

National employment

3,430

BLS OEWS May 2025

Projected growth

-27.6%

BLS Employment Projections 2025–2035

Average annual openings

0

BLS Employment Projections 2025–2035

BLS labor-market figures are separate from the site's AI-exposure model. Missing values mean a compatible detailed BLS occupation estimate was not published or could not be mapped.

Career pivot radar

Safer Career Alternatives

These options are selected from the same 923-occupation model. They favor a similar task/work profile with meaningfully lower estimated AI exposure. They are suggestions for exploration, not guarantees of job fit.

SAFER ALTERNATIVE

Helpers--Extraction Workers

5%

63 points lower exposure • 64% profile similarity

Median wage: $47,730 Growth 2025–2035: +1.7% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Mobile Heavy Equipment Mechanics, Except Engines

5%

63 points lower exposure • 65% profile similarity

Median wage: $65,510 Growth 2025–2035: +6.7% Annual openings: 15

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Electric Motor, Power Tool, and Related Repairers

5%

63 points lower exposure • 63% profile similarity

Median wage: $56,210 Growth 2025–2035: +4.4% Annual openings: 1

stronger human/judgment moat, more physical-world work
SAFER ALTERNATIVE

Tank Car, Truck, and Ship Loaders

6%

62 points lower exposure • 65% profile similarity

Median wage: $58,870 Growth 2025–2035: +2.8% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Home Appliance Repairers

5%

63 points lower exposure • 65% profile similarity

Median wage: $50,990 Growth 2025–2035: +1.9% Annual openings: 3

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Wind Turbine Service Technicians

5%

63 points lower exposure • 63% profile similarity

Median wage: $64,120 Growth 2025–2035: +29.5% Annual openings: 2

more physical-world work, less digital task exposure

Personalized career defense protocol

AI-Proofing Plan

AUTOMATE

  • routine information gathering
  • first-pass document drafting
  • standard reporting and summarization
  • repeatable administrative workflows

AUGMENT

  • research and analysis
  • quality checking AI-generated work
  • decision preparation
  • scenario generation

PROTECT

  • domain expertise
  • exception handling
  • accountability for outcomes

LEARN

  • AI-assisted research
  • workflow automation
  • data literacy
  • prompt and workflow design
  • AI output verification

AI-PROOFING RESOURCES

What this score does not mean

The percentage is a comparative task-exposure index. It is not the probability that this occupation disappears, that a worker is laid off, or that AI can perform the entire job.

New in V11

Find a Safer Career Path

High exposure does not mean starting over. V11 compares your occupation with the other 922 O*NET occupations and surfaces lower-exposure options with similar work profiles.

EXPLORE CAREER ALTERNATIVES
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