AI JOB RISK SCANNER
O*NET-SOC 43-4171.00 / model V11 rated-task engine

Will AI replace
Receptionists and Information Clerks?

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Estimated AI task exposure
82%

Very High exposure

V11 weights occupation tasks using O*NET Importance, Relevance and Frequency ratings instead of treating every task equally.

18 tasks have usable Task Rating records; weighted-task coverage is 100%.

Digital/info work

76/100

Physical moat

15/100

Human moat

16/100

Rating coverage

100%

18 task statements / 18 rated

Highest-weighted occupation tasks

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Importance 94/100Relevance 97/100Frequency 90/100Weight 0.94
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Importance 92/100Relevance 97/100Frequency 89/100Weight 0.93
Schedule appointments and maintain and update appointment calendars.
Importance 85/100Relevance 78/100Frequency 81/100Weight 0.81
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Importance 78/100Relevance 94/100Frequency 68/100Weight 0.81
Receive payment and record receipts for services.
Importance 91/100Relevance 70/100Frequency 83/100Weight 0.81
File and maintain records.
Importance 77/100Relevance 91/100Frequency 71/100Weight 0.81
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Importance 76/100Relevance 88/100Frequency 71/100Weight 0.79
Hear and resolve complaints from customers or the public.
Importance 78/100Relevance 86/100Frequency 61/100Weight 0.77
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Importance 73/100Relevance 84/100Frequency 66/100Weight 0.75
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Importance 74/100Relevance 70/100Frequency 70/100Weight 0.72

Task weighting

Each rated task receives a composite weight: 38% relevance, 37% importance and 25% frequency. Core tasks receive a small additional multiplier. Low-precision rows flagged by O*NET for suppression are excluded.

Occupation scoring

When rating coverage is strong, rated tasks contribute 60% of the digital, physical and human task signals and Work Activities contribute 40%. Lower-coverage occupations automatically rely more on Work Activities.

U.S. labor market

BLS Wage & Employment Outlook

Median annual wage

$38,010

BLS OEWS May 2025

National employment

910,180

BLS OEWS May 2025

Projected growth

-1.7%

BLS Employment Projections 2025–2035

Average annual openings

105

BLS Employment Projections 2025–2035

BLS labor-market figures are separate from the site's AI-exposure model. Missing values mean a compatible detailed BLS occupation estimate was not published or could not be mapped.

Career pivot radar

Safer Career Alternatives

These options are selected from the same 923-occupation model. They favor a similar task/work profile with meaningfully lower estimated AI exposure. They are suggestions for exploration, not guarantees of job fit.

SAFER ALTERNATIVE

Helpers--Extraction Workers

5%

77 points lower exposure • 57% profile similarity

Median wage: $47,730 Growth 2025–2035: +1.7% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Mobile Heavy Equipment Mechanics, Except Engines

5%

77 points lower exposure • 58% profile similarity

Median wage: $65,510 Growth 2025–2035: +6.7% Annual openings: 15

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Electric Motor, Power Tool, and Related Repairers

5%

77 points lower exposure • 57% profile similarity

Median wage: $56,210 Growth 2025–2035: +4.4% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Tank Car, Truck, and Ship Loaders

6%

76 points lower exposure • 59% profile similarity

Median wage: $58,870 Growth 2025–2035: +2.8% Annual openings: 1

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Wind Turbine Service Technicians

5%

77 points lower exposure • 57% profile similarity

Median wage: $64,120 Growth 2025–2035: +29.5% Annual openings: 2

more physical-world work, less digital task exposure
SAFER ALTERNATIVE

Aircraft Mechanics and Service Technicians

8%

74 points lower exposure • 60% profile similarity

Median wage: $79,870 Growth 2025–2035: +5.4% Annual openings: 11

more physical-world work, less digital task exposure

Personalized career defense protocol

AI-Proofing Plan

AUTOMATE

  • routine information gathering
  • first-pass document drafting
  • standard reporting and summarization
  • repeatable administrative workflows

AUGMENT

  • research and analysis
  • quality checking AI-generated work
  • decision preparation
  • scenario generation

PROTECT

  • domain expertise
  • exception handling
  • accountability for outcomes

LEARN

  • AI-assisted research
  • workflow automation
  • data literacy
  • prompt and workflow design
  • AI output verification

AI-PROOFING RESOURCES

What this score does not mean

The percentage is a comparative task-exposure index. It is not the probability that this occupation disappears, that a worker is laid off, or that AI can perform the entire job.

New in V11

Find a Safer Career Path

High exposure does not mean starting over. V11 compares your occupation with the other 922 O*NET occupations and surfaces lower-exposure options with similar work profiles.

EXPLORE CAREER ALTERNATIVES
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